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Shipping and Delivery

Shipping and Delivery

How will I know when my order has been dispatched?

You will receive an email from us to confirm your item has been sent. We send each item you have ordered separately to prevent any delays with your order.
You might not receive this confirmation email if:
You made a spelling mistake when you entered your email address. Login and check your registered email address.
Spam filters in your email program may block this type of email. Please check your junk mail folders.
You can also check the status of your order by accessing your account. Once the status of your items changes to dispatched it has left us and is on its way to you.

Where From Will be Shipped My Order

We can ship from nearest to you partner warehouse. If some items will be missing in closest warehouse, we will ship from other one. But the delivery time will not change much, as we will use then more fast delivery company.

What Courier Companies we are using

As all our work is focused on granting the best service for our client, we spent a lot of time to find the best courier companies. The key for success delivery is: speed, quality of delivery and price.

We decided to work with: EMS, DPD, UPS, DHL.
For delivery in Europe - DPD, EMS, DHL, UPS.
For delivery in Azia - EMS, UPS.
For delivery to other countries - EMS, Post office, UPS, DHL.

No Risk Delivery

We are covering 100% of price if the item is lost or damaged. You don't need to worry "what If". We provide only the best service to our clients. All packages are insured and shipped in protection boxes if needed.
Please note: in case the item is lost, we will wait an official confirmation from EMS, DPD, Post Office, DHL, UPS that your item is really lost, and we will pay back to you full items price in next 3 working days. 
When you receive items, please check if everything is inside, and that items are not damaged. If they are damaged or something is missing, please take a blank from a courier and fill it in. After receiving an official confirmation we will pay you back the money for your items within 5 working days. Or we will replace the item for you.

Order Tracking

Once items are ready to ship, we will send you an email to advise your parcel has been dispatched and include a link to the shipping company website. From here you will be able to track the status of your order.
To track using EMS you will need to visit www.track-trace.com/post to track your purchase. After choose your country and put there your tracking number.

Approximately Delivery Time using EMS

 
  Country Apr. Delivery time
1 United Arab Emirates
4-6
2 Argentina 6-8
3 Armenia 4-6
4 U.S.A 6-8
5 Australia 7-13
6 Austria 3-4
7 Azerbaijan 4-6
8 Belarus 4-7
9 Belgium 4-5
10 Brazil 6-8
11 Bulgaria 4-6
12 Czech Republic 4-5
13 Denmark 4-5
14 France 4-5
15 Greece 4-6
16 Georgia 5-7
17 Hong Kong
5-8
18 Croatia 4-6
19 India 6-10
20 Ireland
5-7
21 Italy 4-7
22 Israel 4-6
23 Japan 5-7
24 New Zealand 6-8
25 Canada 6-9
26 Kazakhstan 6-9
27 Cyprus 4-6
28 Kirgistan 6-9
29 Russia 4-9
30 China 7-10
31 United Kingdom 6-8
32 Macedonia 5-7
33 Malaysia 6-8
34 Malta 4-6
35 Mexico 6-9
36 Moldova 5-7
37 Netherlands 4-5
38 Norway 4-7
39 Poland 4-5
40 Portugal 4-6
41 Romania 4-6
42 Singapore 5-7
43 Slovakia 4-6
44 Slovenia 4-6
45 Finland 4-7
46 Spain 4-6
47 Switzerland 4-5
48 Tajikistan 6-8
49 Thailand 6-9
50 Turkey 5-12
51 Turkmenistan 5-8
52 Ukraine 5-7
53 Hungary 4-6
54 Uzbekistan 7-11
55 Germany 4-5
56 Sweden 4-5


All countries which isnt in our table, cant be shipped with Tracking number. And you will need to withdraw your item in your post office.


Returns and Refunds

Returns and Refunds

Complaints...

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at info@eurodiveshop.com.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Faulty Goods

If you receive an item from us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email return@eurodiveshop.com to inform us within 7 days of receipt and we will arrange a refund or replacement.

We will provide you with a returns form and advise you how to send the item back to us, though for larger items we may require a courier to collect them from you.

For help with items later than 30 days after purchase please contact us by email return@eurodiveshop.com for more information.

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

Replacement/Repair Fee:
For Europe Union there is no Eurodiveshop fee for repair or replace. Customer have to pay return delivery.
If you returning outside European Union, there is no Eurodiveshop fee, you will have to pay all custom taxes (~70 Euro) and back delivery to customer.

Eurodiveshop provide only warranty repair, replacement from our office to manufacture. But customer have to deliver it to us, and pay for back delivery.

Unwanted Goods, Return

You can return a product within 30 days of the date on which you received it and we will refund you any money which you have paid us for that product. The product needs to be in an 'as new' condition and complete with all packaging and components. All you pay for is the return postage of the goods. Please contact us by email return@eurodiveshop.com to inform us of your wish to return the goods.

Please click on the following link to print out your returns form.

If you cannot print the returns form, please include a separate letter with your return detailing all the relevant information – including the return reason.
We recommend you use a secure delivery method which requires a signature upon receipt , as in the rare event of the parcel going missing you are responsible for the returned products until they reach us.
If you return a product to us that is not in an 'as new' condition we reserve the right to return the product to you, or refund you in eurodiveshop.com gift vouchers rather than credit your payment card.

Certain products and services are excluded from this returns policy, including food/perishable items, personalised products or those made to order. These items cannot be returned for a refund unless faulty.

Return Fee:
For Europe Union there is no fee! We will refund full goods amount, without delivery.
If you returning outside European Union, you will have to pay all custom taxes if that will be needed.

Buying

Buying

Buyer Dictionary

Free Shipping
If item is marked as "Free Shipping", you do not need to pay for shipping only of this item. If you will add items to cart without "Free Shipping" mark on them, you will need to pay for delivery, but if also in your cart will be item with "Free Shipping", this items weight will not be added to the shipping cost.

Ships within 24 hours  
Most of the items we are holding in our stock, and we can immediately ship them out. But sometimes shipping time can take up to 3 working days due to heavy workload of our warehouse.

How may I buy your item?

Only 6 steps to purchase what you want from our store.

Step 1: Register as member
Please press "register" to become our member. It is FREE! Please fill in all information requested in the form.
  
Step 2: Login our website
Please login our shopping store by typing in your USER NAME and PASSWORD.
 
Step 3: Start Shopping
You may feel free to select your favorite items! Press "Add to Cart" if you decide to buy; or you may press "Add to Wishlist" if you are still considering. If you find some items which you think your mates will like, you may press "Bookmark & Share" and send a message to your mates about those items or share it.
 
Step 4: Checkout
After you have done the shopping, you may find at top right-hand corner "My Cart", press "Checkout" to check all the items and the total amount you are about to pay for (Also the discount rate if any). After checking, please press "Checkout" to continue. If you wish to cancel any items, you may press the cross at "-" column.
 
Step 5: Confirm Order
You will need to confirm the Shipping Address, Shipping Method (Please visit "Shipment" for further details), and Payment Method (Please visit "Payment" for further details). You may also leave us any remarks in "Message" box. If everything goes well for you, you may click "Next" to proceed with the payment.

Receiver's name and shipping address:
We assume the receiver's name and shipping address to be the ones you used to register as our member. You may make changes on it if you want to. However, if you choose PAYPAL as payment method, please notice that you will need to fill in the receiver's name and shipping address you wish to ship to in BOTH PAYPAL as well as in OUR ORDER FORM, otherwise we will only ship the order to your PAYPAL shipping address, thank you.

Contact number:
If you choose EMS please fill in your contact number to ensure successful and fast delivery. Be sure its mobile phone with your country code, our operator will send you tracking number from our mobile terminal.

Payment Method:
Please confirm the payment method. We will show you in "Order Confirmation" mail how to pay with the payment method you have chosen. If you have chosen "Paypal" as payment Method, our website will guide you directly to Paypal website to proceed with the payment.

After you have confirmed the above information and option, please click "Continue" to confirm your order.
 
Step 6: Send Payment
You have completed the order! An "Order Received" confirmation mail will be sent to your registered email address. Please send the payment according to the instructions in the email. Your order will be proceeded once we received the cleared payment.

If you are not sure about anything regarding to our website or our items, please contact us before you confirm the order. We are happy to assist you.

Since our stock turnover rate is high, you may also confirm the item(s) availability with us before placing the order.

If you wish to check your previous buying records, you may login and visit "My Account" which is at top right-hand corner, and click "My Order". There you will find the transaction records over the past 12 months.

Items we dont ship to some countries

We dont ship Omer to countries: USA & Canada, Russia, Australia, New Zealand.

If you will order Omer brand from those countries, your order will be canceled.

How do I amend my basket?

Click on 'My Chart' at the top of the page. You will see the description, price and quantity of each item currently in your chart. You can change the quantity by entering the amount you would like to purchase, by using the +/- buttons, or remove the item by clicking '-' or "del".

How to pay with Credit Card?

Now its easy to pay with credit cards.
Step By Step

1. When you would like to pay using your credit card, in shoping chart choose    payment method.

2. You will be redirected to Payment page, when you place an order.

3. You will be redirected to https://secureshop.firstdata.lv page to procees payment.

4. You need to fill everything up. CVV2/CVC2/AMEX secret code should be on back of your card.

5. After you filled all information, click Proceed with payment to complete your order, and you dont need to do nothing more.

If you got to error page "An error occurred in the process of payment". That can be becouse:
You dont have anoth money on your credit card
Wrong credit card number, name, secret code

If you think that you did everything right and thats becouse of our system mistake, you always can contact us by email info@eurodiveshop.com

How do I use a discount code?

Using a discount code is easy: Add the item(s) to your basket Once you have finished shopping, view the basket and enter your discount code in the box marked “Discount codes? Enter it here”. Hit “Apply Coupone” to apply the discount to your order. Please note that you can only use one discount code per order and you are not able to use them in conjunction with any other offers. If you are having trouble redeeming your promotional or unique discount code, please log into your account and send us an e-mail or call us straight away as these have expiry dates. We will not be able to refund you the discount amount if the code was not applied to your basket or was not made an attempt to contact us.

Can I buy without registering as a member?

We are sorry but you need to register as our member before you buy. Please understand that, once you have become our member, it will be easier for you to shop with us in the future. You may just type in your login ID and password and you can enjoy shopping with us!

How can I view my previous orders?

You may log in and visit "My Account", and click "My Orders". There you will find the transaction records over the past 12 months.

What should I do if I forgot my password?

You may go to the reset password. It will ask you to enter your REGISTERD email address, and the password will be automatically sent to your mail box.

As a member, how can I change my personal information?

You may login and visit "My Account" page, click "My information" and press "Edit" to change your personal information.

Is there any minimum order requirement?

We have no minimum order; however "buy more, save more" principle definitely applies here.

Terms and Conditions

We provide our Website, and your access to and use of our Website, is subject to and governed by all applicable laws and regulations and these terms and conditions (“these Terms”). Please read these Terms carefully. If you cannot access these Terms via the Internet, we can provide a copy of the most recent version of these Terms by e-mail on request. If you do not agree with these Terms, please do not use our Website. If you use our Website, you will be deemed to have accepted, and will be bound by, these Terms. These Terms are subject to change from time to time. Any changes we may make to these Terms will be posted on this page. Please ensure that you revisit and review these Terms regularly as you will be deemed to have accepted, and will be bound by, such changes if you continue to use our Website after the posting of any changes to these Terms.

Registration

From time to time, we may restrict access to our Website (or portions of it) to users who have registered with us.
If you register with us to use restricted areas (such as registering to join our Silver, Planium or Gold Member Club), you are registering as a personal user of our Website. Access to restricted areas is via your user identification code (“user ID”), password and any other piece of information as part of our security procedures. We allow you access to the restricted areas of our Website on the basis that: 
• you are, at the date of registration, no less than 18 years of age;
• you must treat your user ID and password as confidential, you must not disclose it to anyone else, it may not be used by anyone else to access our Website; 
• all data provided by you is accurate;
• you will not maliciously create additional registration accounts for the purpose of abusing the functionality of our Website or other users; 
• you will not seek to pass yourself off as another user.
You can access and update much of the information you provided us with in the Membership area of our Website.
If, for any reason, we believe that you have not complied with these Terms, we may at any time, at our discretion, disable your user ID or password and otherwise cancel your access.

Privacy

By using our Website, you acknowledge you have read and understood the terms of our Privacy Policy and that you accept and agree with it and consent to our processing of your personal data as set out in our Privacy Policy.

Availability and Faults

Access to and use of our Website are provided and permitted on a temporary basis. The Website will not always be available and may have some faults. We are under no obligation to update any information contained on our Website. We reserve the right to modify, edit, delete, suspend or discontinue, temporarily or permanently, our Website (or any portion or portions of it) and/or the information, materials, products and/or services available through our Website (or any portion or portions of it) with or without notice. Our Website is provided on an “as is,” and “as available” basis, and to the extent permitted by law made without any guarantees, conditions or warranties of any kind.

Ownership

Unless otherwise indicated, our Website including its design, text, content, arrangement, and other matters related to it are protected under copyright and other applicable intellectual property law and we are the owner or the licensee of all intellectual property and other proprietary rights in or relating to our Website. All such rights are reserved. The posting of our Website does not constitute a waiver of any right in or relating to our Website. Except as expressly granted in these Terms, you do not acquire any rights, title or interest in or relating to our Website.

Use of our Website by You

We grant you a limited right to access and make use of our Website for your own use. You are not allowed to: reproduce, duplicate, copy, sell, re-transmit, distribute or otherwise exploit our Website including any of its content for any commercial purpose without obtaining prior permission from us; make a collection of any product listings, descriptions or prices; make derivative use of our Website or its contents; download or copy information for the benefit of another business; or use data mining, robots or similar data gathering and extraction tools.
You may print off reasonable copies, and may download extracts, of any page(s) from our Website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 
You must not misuse our Website by knowingly introducing viruses or other material, which is malicious or technologically harmful, attempt to gain unauthorised access to our Website, or attack our Website via a denial-of-service attack or a distributed denial-of service attack. We will report you to the relevant authorities for such acts. 
Access to or use of our Website (or information, materials, products and/or services on our Website) may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with all applicable laws and regulations of the country from which you are accessing our Website. We make no representation that our Website (or information, materials, products and/or services on our Website) is appropriate or available for use in other locations outside the Germany. 
We reserve the right to suspend or terminate your access to our Website (or portions of it) at any time if we believe you are using our Website in any way that is contrary to any of these Terms, and if you print off, copy or download any part of our Website in breach of these Terms, you must, at our option, return or destroy any copies of the materials you have made.

Information

We will take reasonable care to ensure that all information is correct at the time when such information was uploaded to our Website, but it may be inaccurate and incomplete and is subject to change. We therefore advise you to check information concerning a retailer with them or information concerning our products and services with us, and we are not liable for loss incurred by you from relying on information on the Website.

Materials Submitted by You

Users of our Website may post content to or comments on, or otherwise submit material for publication in, various areas of our Website, including our chat, Forum, Video galleries and other interactive areas. We do not approve, endorse, support, sanction, encourage or agree with any content, comments or material posted or submitted by users and published by us. We have not investigated, monitored or checked any such content, comments or material for accuracy, completeness or conformance with applicable laws and regulations. We accept no responsibility for, or liability in respect of, any such content, comments or material.
If you post content to or comments on, or otherwise submit material for publication in, any area of our Website including photographs:
• you grant us a non-exclusive, perpetual, royalty-free, worldwide licence to use, reproduce, publish, republish, transmit and disseminate (and to grant sub-licences to use, reproduce, publish, republish, transmit and disseminate) such content, comments or material in any format, including print and electronic format;
• you will ensure that no such content, comments or material is unlawful, threatening, libellous, defamatory, obscene, pornographic or profane or could constitute or encourage conduct that would be considered a criminal offence or breach of any law and you must not post any material which is deliberately intended to upset other users;
• you will not be paid for any of the content, comments or material published;
• you will ensure that such content, comments or material is your own original work and that you own the copyright and any other relevant rights;
• if the material is a photograph or graphic material you must have taken the photograph(s) or created the graphic material yourself or you must have the permission of or are otherwise be authorised by the owner of the photograph(s) and/or graphic material and you must have obtained the consent of all individuals featured in it where such individuals can be clearly identified; and
• we will publish your name alongside any photograph(s) or graphic material submitted by you but we may edit or delete any comments which you submit with them.
You agree to indemnify us against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing any content, comments or material posted or submitted by you.

Competitions

From time to time, we may advertise and run competitions on our Website. Specific terms and conditions and rules will apply to such competitions. Please ensure that you read terms and conditions and rules applicable to any competition you enter into or otherwise participate in carefully as you will be deemed to have accepted, and will be bound by, the terms and conditions and rules applicable to such competition if you enter or otherwise participate in such competition.

Third Party Websites

Our Website may contain links to other websites operated by unrelated companies and persons (“Third Party Website”). These links are intended to provide further information only. The inclusion on our Website of any link to a Third Party Website does not mean that we approve, endorse or accept any responsibility for that Third Party Website, its content or use, or the use of products and/or services made available through such Third Party Website. We have not investigated, monitored or checked any Third Party Websites for accuracy, completeness or conformance with applicable laws and regulations. We are not responsible for any damages or losses caused as a result of your use of, or reliance on, such Third Party Websites and you use any Third Party Websites at your own risk. All terms and conditions and policies of the Third Party Websites you visit will apply to you while on such websites and you should check them. We have some arrangements with carefully selected businesses, who may sell you products or services on Third Party Websites linked to our Website and bearing our branding or indicating an association with us, such as the Bicester Village Gift Card. When you link through to some of these Third Party Websites they may still be framed by our Website or have our branding, and appear part of our Website. Please be aware, however, that these products and services are sold by another business. While we select such businesses carefully, we are not responsible for the products and services, which they offer and sell, and you should check any terms and conditions of those Third Party Websites and of any products and services which they offer.

Links to Our Website

You may create a link to our Website from another website or document without our prior written consent provided no such link: creates a frame or any other browser or border environment around the content of our Website; implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Website; displays any of trade mark(s) used on our Website without our permission or that of the owner of such trade mark(s); is placed on a website that contains content that is unlawful, threatening, libellous, defamatory, obscene, pornographic or profane or could constitute or encourage conduct that would be considered a criminal offence or breach of any law; and portrays us, our associated companies or the businesses we work with (or their products and/or services) in a false, misleading, derogatory, or otherwise offensive manner.
You are solely responsible for the website on which you place a link to our Website and for any representations made or impressions created concerning us or our Website. You are also solely responsible for bringing these Terms to the attention of the person receiving access to our Website via your link. We reserve the right to request that any link or links you create to our Website from another website or document in breach of these Terms be removed

Exclusion of Liability

We in our own capacity and on behalf of our associated companies exclude liability arising out of or in connection with access or use of our Website or any website with which it is linked and (whether based in contract, negligence, tort, strict liability or any other basis) for any of the following losses:
• losses from unavailablity of the Website or technical faults with the Website;
• loss of data;
• loss caused by denial-of-service attack, viruses or other technologically harmful material;
• loss of revenue or profit or anticipated savings; and
• loss arising from circumstances beyond our reasonable control and loss which is not reasonably foreseeable.
In any event our aggregate liability and that of our associated companies arising out of or in connection with access or use of our Website or any website with which it is linked and (whether based in contract, negligence, tort, strict liability or any other basis) shall not exceed 1 000 Euro. 
We do not seek (and nothing in these Terms is intended) to exclude or limit liability for death or personal injury caused by negligence, for fraudulent misrepresentation, nor any other liability, which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, release and hold us and our associated companies harmless from any claim, liability, loss, expense or demand related to your breach of these Terms.

Choice of Law and Jurisdiction

Our Website is controlled and operated by us from our offices in Europe . These Terms and all matters arising or relating to these terms and this Website including its content shall be governed by Europe law. The Europe courts shall have non-exclusive jurisdiction to settle any disputes, which may arise out or in connection with these Terms or use of our Website.

General

These Terms contain the entire understanding between you and us with respect to the use of our Website. No representation, statement, inducement oral or written, not contained in these Terms (as updated from time to time) shall be binding on either you or us.
Each of the provisions of these Terms is severable. If any provision of these Terms is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law. The remaining provisions of these Terms shall remain in full force and effect.

Questions or Complaints

It is not possible for us to be aware of the contents of each comment or review displayed on, or information, materials, products and/or services available through, our Website (or any portion or portions of it). We operate on a “notice and takedown” basis. If you believe that any comment or review displayed on, or information, materials, products and/or services available through, our Website (or any portion or portions of it) contains a defamatory statement, please notify us immediately. On receipt of notice by you, we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

European Union Regulation

European Union Regulation

Shipping Outside European Union

We shipping outside European Union to any country worldwide, but any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country).
You may wish to contact your local customs office for current charges before you order, so you are aware of any applicable charges before placing your order with us. 

Warning: You are responsible for the ordered products to the Customs, and cover the shipping cost for the goods in case, if customs doesn’t allow importing the goods and returns them back to us. Eurodiveshop takes no responsibility for the actions of customs.
We do not recommend importing on the territory of Russia products, structurally similar to weapons such as knives, because Russian customs often prohibits importing this production. 

We dont ship:
OMER to: USA & Canada, Russia, Australia, New Zealand.
LeaderFins to: Russia

Shipping Inside European Union

We shipping inside European Union and any country worldwide. If you located in European Union Tax will apply your purchase. Our company located in Europe Union.
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